Course description
This course begins by introducing you to hotel ownership classifications such as management contract enterprises and franchising. The course also covers the organization of hotel departments, their functions, and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out of guests.
Entering a newly made up hotel room is always a joy to behold, thanks to the housekeeping department. This course will tackle the different housekeeping positions, such as room attendants, cleaners and supervisors, and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hotels to enhance inter-departmental communications.
This Hospitality Management Studies - Hotel Operations course will teach you the ins and outs of the hotel management industry. It will be of great interest to professionals working in the hospitality industry or learners who would like to have a career in the interesting world of hospitality. So check out the course now, and start boosting your knowledge of hotel departments, their staff, and functions.
Upcoming start dates
Training content
Module 1: Introduction to Hotel Management
Description: In this module, you will learn all you need to know about hotel management, from the organization structure of a hotel to the functions of different hotel departments.
- Learning Outcomes
- Introduction to Hotel Operations
- Organization and Function of Hotel Departments
- Lesson Summary
Module 2: Hotel Front Office Operations
Description: This module provides useful information on the hotel front office. You will learn about the day-to-day operations of the front of house and the four steps of the guest cycle.
- Learning Outcomes
- Front Office Department
- Front Office Relationship to Other Departments
- Lesson Summary
Module 3: Hotel Housekeeping Department
Description: This module teaches you about the housekeeping department and the various characteristics of this area. You will learn about different roles and the duties of key positions in this department as well as the room status codes.
- Learning Outcomes
- Housekeeping Department
- Housekeeping and Other Departments
- Lesson Summary
Course assessment
- Assessment: Module 4: Hospitality Management Studies - Hotel Operations Assessment
Certification / Credits
After completing this course you will be able to:
- Explain the modes of hotel management
- Define the classification of hotel departments
- Explain the organization structure of hotel
- Describe the functions of the front office department
- Define and explain the organization of the front office department
- List the key positions of the front office
- Explain the day-to-day front of house operations
- Describe the key roles of the housekeeping department
- Explain the organization of the housekeeping department
- Describe the relationship between housekeeping and other departments
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