Course description
This free events management and customer service training course will equip you with the basic concepts and skills required to become a successful events planner. You will begin with an overview of the events management field and the various strategies involved. You will learn about the events management industry in detail, the qualifications and daily tasks required of an events planner, the strategic management of events and how to make your work easier by using events management and planning softwares.
Next you will learn about the customer service skills and personal qualities required to be an events planner. You will receive some tips on effective communication in events management including the importance of body language when dealing with clients. You will also learn the importance of delegating duties and how to implement this. You will find out how to schedule various activities and the art of proper communication as you plan for an event. Finally, you will learn about different types of events and the specific considerations to organize and plan for each one.
The event planning and customer service course comes with a series of informative questions to help with your revision and study, before you take the final assessment. By the end of the course you will have a strong understanding of the basics of events management. Events management is a thriving industry which requires organisation, determination and charisma. This customer service course will help you determine if you are a good fit for a career in the events industry. So why wait? Start learning today.
Upcoming start dates
Training content
Events Management and Strategies
Description: This module will introduce you to the different types of events that you might create as an events planner. You will learn about the skills you need to work in the industry and find out about the realities of life as an events planner. You will discover the importance of strategies and budgeting. You will also be introduced to events management software.
- Learning Outcomes
- Events Management Industry
- Qualifications, Daily Tasks and Your Position
- Strategic Management
- Events Management & Planning Software
- Lesson Summary
Customer Service Skills and Qualities
Description: This module consists of three topics of informative content. Subjects include the importance of customer service and how to offer a high level of customer service. You will discover how to plan your time effectively and how to improve your communication skills. You will also learn about the importance of delegation and scheduling.
- Learning Outcomes
- Customer Service
- Tips, Delegation and Scheduling
- Communication
- Lesson Summary
Types of Events
Description: This module introduces you to various types of events including small and private events, corporate events, conferences and exhibitions. You will learn about the aims of each of these events, why timing is important and how to manage exhibition traffic. You will also discover what steps you should take before, during and after the event.
- Learning Outcomes
- Small and Private Events
- Corporate Events, Conferences and Exhibitions
- Celebrity, Fundraising, Sports and Hospitality Events
- General Considerations
- Lesson Summary
Course assessment
- Assessment: Events Management: Strategy, Event Types and Customer Service Assessment
Certification / Credits
By the end of this course, you will be able to:
- Discuss the different skills you need as an events planner
- Recognize the reality of what it takes to be an events planner
- Explain the importance of customer service in this field
- Describe how to offer a high level of customer service
- Describe the process of organizing small and private events
- Explain the aims of corporate events
- Recall the main factors to consider when organizing a corporate event
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Alison is the world’s largest free online empowerment platform for education and skills training, offering thousands of CPD-accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone,...