Course description
This course will first discuss the principles of supervision and leadership. You will learn when delegation is needed in your work, study the qualities of a good supervisor, and learn the differences between mentoring and coaching. You will then learn the everyday functions of a supervisor and why good supervisors are essential in the workplace. You will also learn how to motivate employees by studying important theories of motivation such as Maslow's hierarchy of needs and the ERG theory (Existence, Relatedness, and Growth).
You will then learn how and when to provide supervision for staff and volunteers, as well as how to help your staff to grow. You will learn how to conduct performance reviews, correct performance problems, and performance management. The course will also teach you how to manage bullying, manage groups and teams, use KASH to improve the team and resolve team conflict, take corrective action as a supervisor, prevent and handle grievances, and manage change in the workplace.
Acquiring effective supervisory skills can help bring about better outcomes for service users and foster harmonious professional relationships. It can also promote confidence and skill development in workers and staff by creating greater awareness and understanding of others. Most importantly, a good supervisor can help create an opportunity to reflect and reduce workplace stress. By taking this course, you will gain a strong understanding of these supervisory roles and more. All, for free.
Upcoming start dates
Training content
Module 1: The Theory of Supervision
Description: In this module, you will be introduced to supervision. You will learn about the different responsibilities and principles of a supervisor and when delegation is needed in your work. This module will also explain leadership and leadership principles.
- Learning Outcomes
- Introduction to Supervision
- Fundamentals of Supervision
- Leadership
- Lesson Summary
Module 2: What Makes a Good Supervisor?
Description: This module will teach you about the qualities of a supervisor. You will learn about how gaining trust can have an impact on your employees and the difference between mentoring and coaching. This module will also explain the everyday functions of a supervisor and why good supervisors are important in the workplace.
- Learning Outcomes
- Qualities of a Supervisor
- Why are Good Supervisors so Important?
- Everyday Functions of a Good Supervisor
- Lesson Summary
Module 3: Diploma in Supervision - Assessment One
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Supervision - Assessment One
Module 4: Effective Communication Skills
Description: In this module, you will learn about effective communication and listening skills for supervisors to implement in the workplace. You will also learn about recruiting employee and the selection process.
- Learning Outcomes
- Listening and Communication Skills for Supervisors
- Recruiting Employees
- Lesson Summary
Module 5: Communication Skills Needed During the Hiring Process
Description: In this module, you will learn about communication skills needed for the different strategies for hiring employees. You will also learn about steps that help to welcome an employee into a new workplace environment.
- Learning Outcomes
- Onboarding
- Fostering Accountability
- Effective Hiring
- Lesson Summary
Module 6: Diploma in Supervision - Assessment Two
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Supervision - Assessment Two
Module 7: Motivating Employees
Description: In this module, learn how to motivate employees by learning different theories of motivation such as Maslow's hierarchy of needs and the ERG theory.
- Learning Outcomes
- Theories of Motivation
- Process-Based Theories
- Reinforcement Theory and Job Design
- Goal Setting Theory
- Lesson Summary
Module 8: Providing Supervision
Description: In this module, learn how and when to provide supervision for both staff and volunteers. This module will also teach you about helping staff to grow.
- Learning Outcomes
- Providing Supervision for Staff and Volunteers
- Practical Supervision
- Helping Staff Grow
- Lesson Summary
Module 9: Performance
Description: In this module, learn about conducting performance reviews, how to correct performance problems, and performance management.
- Learning Outcomes
- Performance Review
- Correcting Performance Problems
- Performance Management
- Lesson Summary
Module 10: Preventing and Managing Bullying at Work
Description: In this module, learn how to manage bullying in the workplace by studying topics on problemsolving, how to make decisions, and dealing with conflicts.
- Learning Outcomes
- Solving Problems
- Dealing with Conflicts and Complaints
- What is Bullying?
- Bullying in the Workplace
- Lesson Summary
Module 11: Diploma in Supervision - Assessment Three
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Supervision - Assessment Three
Module 12: Managing Groups and Teams
Description: In this module, you will learn about effective ways to manage groups and teams in the workplace. You will learn about using KASH to improve the team and how to resolve team conflict.
- Learning Outcomes
- Group Dynamics
- Understanding Team Design Characteristics
- Team Leadership and Autonomy
- Organizing Effective Teams
- Team Roles and Responsibilities
- Roles and Teams
- Lesson Summary
Module 13: Taking Action in the Workplace
Description: In this module, learn how to take corrective action as a supervisor and how to prevent and handle a grievance. This module will also teach you how to manage change in the workplace.
- Learning Outcomes
- Change
- Tips for Interacting in the Workplace
- Corrective Action
- Lesson Summary
Module 14: Diploma in Supervision - Assessment Four
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Supervision: Assessment Four
Course assessment
- Assessment: Diploma in Supervision: Final Assessment
Certification / Credits
By the end of this course, you will be able to:
- List the responsibilities of a supervisor
- Discuss what to look for when recruiting employees
- Describe the 70:20:10 rule
- Explain the benefits of coaching
- Distinguish between the five different types of problem solutions
- Explain how to organize effective teams
- Identify team design considerations
- Explain the transition curve
- Identify your personal motivation skills
Quick stats about Alison?
Providing Free Online Learning since 2007
Over 45 Million Learners across 193 Countries have studied with us
Over 5 Million people use the Alison Learning App, where you can study anywhere and anytime
Contact this provider
Alison Free Learning
Alison is the world’s largest free online empowerment platform for education and skills training, offering thousands of CPD-accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone,...