Course description
This course will give you a solid understanding of total quality management. You will be shown how this management framework can be used to improve the goods and services produced by a business in order to deliver customer satisfaction. You will then learn about the ISO 9000 family of standards, which is probably the most widely implemented standard group in the world today. The course will show you how all members of an organization can help build long-term success by adhering to this standard.
The course will then give you an overview of Quality Management as a whole, as well as define its main tools and external benchmarking processes. You will then learn about service quality management, Six Sigma Quality, and how to measure Cost of Quality. Finally, you will learn about the different dimensions of Service Quality including reliability and responsiveness, customer satisfaction, and the service quality gap, and you will be given examples of how this applies to specific service industries.
This online course will be of great interest to quality management professionals who would like to learn more about the application of quality management within an organization. It will also be a great step up for students who are interested in developing a career in the field of quality management. With quality management becoming an increasingly valued and competitive industry, gaining these skills will give your career a real boost. So why wait? Check out the course now and start gaining a new skill set today.
Upcoming start dates
Training content
Module 1: Introduction to Quality Management
Description: This module gives an overview of Total Quality Management and describes Quality specifications and costs. It explains explain ISO 9000 and Total Quality Management tools and external benchmarking.
- Learning Outcomes
- Quality Management Systems - Part 1
- Quality Management Systems - Part 2
- Quality Management Systems - Part 3
- Quality Management Systems - Part 4
- Quality Management Systems - Part 5
- Quality Management Systems - Part 6
- Quality Management Systems - Part 7
- Quality Management Systems - Part 8
- Quality Management Systems - Part 9
- Lesson Summary
Module 2: Diploma in Quality Management - First Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Quality Management - First Assessment
Module 3: Understanding Cost of Quality and TQM Tools
Description: In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.
- Learning Outcomes
- Costs of Quality and TQM Tools - Part 1
- Costs of Quality and TQM Tools - Part 2
- Costs of Quality and TQM Tools - Part 3
- Costs of Quality and TQM Tools - Part 4
- Costs of Quality and TQM Tools - Part 5
- Costs of Quality and TQM Tools - Part 6
- Lesson Summary
Module 4: Diploma in Quality Management - Second Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Quality Management - Second Assessment
Module 5: Introduction to Quality Standards
Description: This module reviews ISO standards ISO 9000 and QS 9000 in detail. You will also learn about the international quality management awards.
- Learning Outcomes
- Quality Standards - Part 1
- Quality Standards - Part 2
- Quality Standards - Part 3
- Quality Standards - Part 4
- Quality Standards - Part 5
- Quality Standards - Part 6
- Lesson Summary
Module 6: Diploma in Quality Management - Third Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Quality Management - Third Assessment
Module 7: Service Quality for Service Industries
Description: This module introduces Service Quality and lists examples of service industries. It describes customer acceptance criteria and what is meant by customer satisfaction. You will also learn about the service quality gap.
- Learning Outcomes
- Service Quality - Part 1
- Service Quality - Part 2
- Service Quality - Part 3
- Lesson Summary
Module 8: Diploma in Quality Management - Fourth Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Quality Management - Fourth Assessment
Course assessment
- Assessment: Module 9: Diploma in Quality Management - Final Assessment
Certification / Credits
By the end of this course, you will be able to:
- Explain what the service quality gap means
- Describe what is meant by customer satisfaction
- Define the dimensions of service quality (reliability and responsiveness)
- List examples of service industries
- Define what Service Quality is
- Describe what Cost of Quality means and how it is measured
- Describe Six Sigma Quality
- Explain service quality management
- Describe and explain ISO 9000
- Explain Total Quality Management tools and external benchmarking
- Define Total Quality Management and its tools
- Describe an overview of Quality Management
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