Course description
This course teaches you key skills required to work in hospitality management, and about the functions of different hotel departments. The course begins by introducing you to the nature of hospitality, including the relationship between the hospitality sector and tourism, various types of accommodation and different types of hotel guests and meeting their requests. Next, the course teaches you about hotel management and the organization of hotel departments, their functions and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments.
Next, the course moves on to teach you how to create a comparative form of one-syllable and two-syllable English adjectives; vital for recommending and comparing dishes. You will also learn how to form the passive voice of a sentence and use it for describing restaurant dishes. This is important because it helps diners focus their attention on the food. You will also learn that on many English restaurant menus there are French words and phrases, so the staff must also be familiar with some French terms to describe certain dishes.
Finally, the course teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys and numbers, as well as give directions. You will then learn the steps involved in checking a guest out of a hotel. This course will be of great interest to any learner who would like to gain employment or progress their career in the hospitality sector so start your learning today.
Upcoming start dates
Training content
Characteristics of the Hospitality Industry
Description: In this module, you will be given an insight into the characteristics of the hospitality industry. You will explore various topics such as key terms associated with hospitality to career prospects within the hospitality industry.
- Learning Outcomes
- Characteristics of the Hospitality Industry
- Career Prospects in the Hospitality Industry
- The Accommodation Sector
- Lesson Summary
Introduction to the Accommodation Sector
Description: This module focuses on accommodation and various types of rooms within the hospitality industry. You will learn how the rooms are rated and the different types of bed.
- Learning Outcomes
- The Accommodation Product - Part 1
- The Accommodation Product - Part 2
- Guest Types and Related Services
- Lesson Summary
Introduction to Hotel Management
Description: In this module, you will learn all you need to know about hotel management, from the organization structure of a hotel to the functions of different hotel departments.
- Learning Outcomes
- Introduction to Hotel Operations
- Organization and Function of Hotel Departments
- Lesson Summary
Hotel Front Office Operations
Description: This module provides useful information on the hotel front office. You will learn about the day-to-day operations of the front of house and the four steps of the guest cycle.
- Learning Outcomes
- Front Office Department
- Front Office Relationship to Other Departments
- Lesson Summary
Hotel Housekeeping Department
Description: This module teaches you about the housekeeping department and the various characteristics of this area. You will learn about different roles and the duties of key positions in this department as well as the room status codes.
- Learning Outcomes
- Housekeeping Department
- Housekeeping and Other Departments
- Lesson Summary
Hospitality Management - First Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Hospitality Management - First Assessment
Introduction to the Food and Beverage Sector
Description: This module focuses on the food and beverage sector in a hotel. You will become knowledgeable on the different functions of the food and beverage departments as well as the key restaurant positions.
- Learning Outcomes
- Introduction to the Food and Beverage Sector
- Restaurant Organizaion and Duties of Key Positions
- Lesson Summary
Food and Beverage Services
Description: In this module, you will learn about various aspects of food and beverage services. You will learn about the five food groups and what is needed for a balanced diet. This module also teaches you about different menu types.
- Learning Outcomes
- Classification of Food and Beverage Services
- Food and Beverage Service Principles
- Lesson Summary
Restaurant Operations Planning
Description: This module provides you with knowledge on a number of areas associated with restaurant planning. You will learn about the menu planning process as well as the steps involved in setting a table correctly.
- Learning Outcomes
- Menu Planning and Design
- Knowledge of Food and Beverage Services
- Lesson Summary
Kitchen Design and Layout
Description: This module teaches you the features of a well planned kitchen. You will learn about the different types of kitchen equipment and how to manage personal hygiene in the kitchen.
- Learning Outcomes
- Kitchen Layout for Food and Beverage Services
- Personal Hygiene
- Lesson Summary
Safe Food Handling in Food Service Operations
Description: In this module, the main focus is on the observance of good hygiene codes and habits in relation to the food handling process, from initial food purchasing and storage through the preparation and cooking procedures to food service and finally disposal.
- Learning Outcomes
- Food Safety
- Food Handling Process
- Lesson Summary
Preventing and Treating Accidents in Food Service Operations
Description: This module covers the main types of accidents in the food service sector, and the procedures and precautions that can be undertaken to minimize the effects. Fire safety and basic first aid procedures are also covered.
- Learning Outcomes
- Food Service Accidents
- Fire Safety and First Aid
- Lesson Summary
Hospitality Management - Second Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Hospitality Management - Second Assessment
English For Restaurant Service
Description: Learn more about English in Tourism for restaurant service from taking customer orders, describing dishes and key expressions.
- Learning Outcomes
- Taking Customer Orders
- Describing Dishes
- Key Expressions
- Lesson Summary
English For Restaurant Service Assessment
- Assessment: English for Restaurant Service Assessment
English For Hotel Reception and Front Desk
Description: Learn more about English language skills for hotel reception and front desk work from handling inquiries, making reservations, check-in, check-out, and resolving customer complaints.
- Learning Outcomes
- Enquiries
- Reservations
- Check-In and Check-Out
- Complaints
- Lesson Summary
English For Hotel Reception and Front Desk Assessment
- Assessment: English For Hotel Reception And Front Desk Assessment
Course assessment
- Assessment: Diploma in Hospitality Management Including English Language Studies - Final Assessment
Certification / Credits
By the end of this course, you will be able to:
- Explain the characteristics of the hospitality industry
- Define the classification of hotel departments
- Define the different market segments and customer types
- Explain the objectives of a menu
- Explain what is meant by kitchen layout and design
- Explain proper food handling priorities
- Describe the food preparation procedures
- List the different types of restaurant workforce injuries and accidents
- Explain health and safety procedures as applied to the hospitality sector
- Recall how to compare restaurant dishes using comparative adjectives
- Select English phrases to provide hotel guests with information during inquiries
- Explain how to check guests in and out of hotels in the correct sequence
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