Course description
The administration function within an organisation is critical to many broader business activities and there are specialist skills required to perform optimally and contribute to business success. In this free online Diploma in Business Administration, you will learn some of the basic equipment and competencies needed to be a business administrator within a customer-facing environment. Phone systems are becoming increasingly sophisticated and this free business management course covers some of the key features of different phone systems as well as how to make, receive and transfer calls to maintain good communication. You will also analyze the importance of verbal and non-verbal communication. Business operations are then analyzed including what processes you may be involved with and how to work in a team of different types of people, which brings its own set of challenges.
This business administration certification will discuss essential administrative duties and the role of technology in fulfilling these duties. You will learn the purpose of the chairperson in a meeting, their formal responsibilities and the arrangements and actions of the business administrator which includes planning and organising meetings as well as follow-up actions. The course content discusses business travel, how to obtain travel-related information, business travel policies and how to stay within budget. Good customer service is another important part of business operations and this course will teach you how to handle customer issues, how to treat customers, how to use product knowledge and expertise to deliver tailored customer service as well as how customer and consumer expectations can be met. Content discussed in this administration management course covers situation-specific company guidelines, induction, training and corporate communications updates. Content then explored is product and service quality and how maintaining high standards avoids customer losses and complaints. In the last part of this course, the production of high-quality documents is discussed in detail along with different types of documents and processes you might be involved in along with the benefits of using supportive technology such as Microsoft (MS) Office.
If you want to learn comprehensive and effective business administration skills and are a student looking to learn new skills or an administration professional wanting to refine their competencies, then start this Diploma in Business Administration today.
Upcoming start dates
Training content
Introduction in Business Administration
Description: This module will introduce you to basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.
- Learning Outcomes
- Role of a Business Administrator
- Communication in Business
- Planning Communication
- Lesson Summary
Working in a Business Environment
Description: This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.
- Learning Outcomes
- Security and Confidentiality at Work
- Minimizing Waste Procedures
- The Importance of Teamwork
- Team Goals, Norms and Values
- Lesson Summary
Key Business Administrative Duties
Description: In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.
- Learning Outcomes
- Introduction - What is a Diary System?
- Minute-Taking
- Business Travel or Accommodation
- Planning and Organizing Meetings
- Lesson Summary
Diploma in Business Administration - First Assessment
Description: If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.
- Assessment: First Assessment
Deliver and Evaluate Customer Service
Description: This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.
- Learning Outcomes
- Consumer and Customer
- Customer Service Issues
- The Benefits of Customer Service Problems
- Lesson Summary
The Production and Preparation of Documents
Description: This module will cover how to produce high quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn the basic understanding of MS Office including the reasons and benefits of using it.
- Learning Outcomes
- Designing High Quality and Attractive Documents
- Preparing for Tasks and Memos
- Introduction to Microsoft Office
- Microsoft PowerPoint, Excel and Outlook
- Lesson Summary
Diploma in Business Administration - Second Assessment
Description: If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.
- Assessment: Second Assessment
Course assessment
- Assessment: Diploma in Business Administration - Final Assessment
Certification / Credits
By the end of this course, you will be able to:
- Define the role of a business administrator and their duties in any company or organization
- Describe different methods of good communication in a business
- Explain how to maintain security and confidentiality at work
- Explain procedures for disposal of hazardous materials
- Discuss how to use a diary system
- Describe the task of taking minutes at meetings
- Explain the types of products and services relevant to external customers
- Describe how to monitor and evaluate services to external customers
- Explain the purpose of producing high quality and attractive documents in a business environment
- Describe the reasons and benefits behind using Microsoft Office
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