Course description
This course will discuss the different types, various causes, and outcomes of conflicts. You will learn about common conflict-handling styles and how to resolve disagreements effectively. You will study the five stages of negotiation and the process of Alternative Dispute Resolution including its benefits as a conflict resolution method. You will learn how to prepare for an ADR process, what to expect from an ADR process, and how confidentiality is maintained during an ADR process.
You will then learn about important features of alternative dispute resolution including the goals and possible uses of ADR. The course will teach you when to implement ADR programs, the different ADR limitations, and the important background conditions that will help achieve a successful ADR program. You will also study the key preparation criteria and implementation criteria which are important when designing an ADR program.
More and more people are utilizing Alternative Dispute Resolution procedures such as arbitration, mediation, or negotiation to settle different issues in the area of labor, divorce, and personal injury. Unlike adversarial litigation, ADR procedures are often collaborative and allow the parties to voice out their true opinions. ADR also allows the parties to come up with more creative solutions to settle their disputes. By taking this course, you can get up to speed on this highly important set of procedures.
Upcoming start dates
Training content
Understanding Conflict
Description: This module, outlines the different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.
- Learning Outcomes
- Understanding Conflict
- Causes and Outcomes of Conflict
- Conflict Management
- Lesson Summary
Managing Negotiations
Description: In this module, you will learn about the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.
- Learning Outcomes
- The Five Stages of Negotiation
- Negotiation Strategies and Avoiding Common Mistakes
- Third-Party Negotiations
- Ethical and Cross-Cultural Negotiations
- Negotiation Tips
- Lesson Summary
Introduction to Alternative Dispute Resolution
Description: In this module, you will learn about Alternative Dispute Resolution (ADR), the benefits of using ADR as a conflict resolution method, the ADR process, why ADR should be chosen as a resolution method, how to prepare for an ADR process, what to expect from an ADR process and how confidentiality is maintain during the ADR process.
- Learning Outcomes
- Introduction to Alternative Dispute Resolution (ADR)
- Preparing for ADR - Questions, Support, and Roles
- Preparing for ADR - Confidentiality, Standards, and Feedback
- Lesson Summary
Methods of Alternate Dispute Resolution
Description: In this module, you will learn about the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.
- Learning Outcomes
- Negotiation
- Mediation
- Arbitration
- Uncommon Methods of ADR
- Public Policy, Legislation, and Alternative Dispute Resolution
- Lesson Summary
Diploma in Alternative Dispute Resolution - First Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Alternative Dispute Resolution - Assessment One
What can ADR do?
Description: In this module you will learn about different features of alternative dispute resolution (ADR) including the goals and possible uses of ADR and when to implement ADR programs in the context of rule of law assistance.
- Learning Outcomes
- How can ADR help Accomplish Rule of Law Objectives? – Part I
- How can ADR help Accomplish Rule of Law Objectives? – Part II
- How can ADR help Accomplish Rule of Law Objectives? – Part III
- How can ADR help Accomplish other Development Objectives?
- Lesson Summary
What Background Conditions are Important?
Description: In this module you will learn about different ADR limitations and the background conditions that are important to achieve to have a successful ADR program.
- Learning Outcomes
- The Limitations of ADR
- Adequate Political Support
- Supportive Cultural Norms
- Adequate Human Resources
- Financial Resources and Parity in Power of Disputants
- Lesson Summary
Program Design Considerations in ADR
Description: In this module you will learn about program design considerations that contribute to the success of ADR. You will learn about the two categories associated with ADR program design considerations: planning and preparation and operations and implementations.
- Learning Outcomes
- What Program Design Considerations Are Important? – Planning and Preparation Part I
- What Program Design Considerations Are Important? – Planning and Preparation Part II
- What Program Design Considerations Are Important? – Operations and Implementations Part I
- What Program Design Considerations Are Important? – Operations and Implementations Part II
- Lesson Summary
Taxonomy and Case Studies
Description: In this module you will learn about how different ADR programs are used by designing ADR programs to suit various situations.
- Learning Outcomes
- Taxonomy in ADR
- Case Studies
- Lesson Summary
Diploma in Alternative Dispute Resolution - Second Assessment
Description: You must score 80% or more to pass this assessment.
- Assessment: Diploma in Alternative Dispute Resolution - Assessment Two
Course assessment
- Assessment: Diploma in Alternative Dispute Resolution - Final Assessment
Certification / Credits
By the end of this course, you will be able to:
- Describe the different types of conflict
- Apply the five stages of negotiation
- Identify common mistakes that occur in negotiations
- Describe the role of ethics when negotiating with others
- Define what alternative dispute resolution (ADR) is
- Explain various aspects of preparing for ADR
- Identify when arbitration, mediation, or negotiation is a viable option for dispute resolution
- Explain conditions under which ADR programs can succeed
- List the particular background conditions that are especially relevant to ADR programs
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