Course description
According to recent research, the flight attendant job market is expected to grow by 10.2% in the next five to ten years. This trend exists because cabin crew members are critical to providing passengers with a safe, comfortable and enjoyable flight experience. This hospitality course provides students with the skills and knowledge required to work as a flight attendant or cabin crew member in any aviation industry. We begin with a brief overview of the aircraft crew cabin's responsibilities and benefits. We identify various types of airlines and outline the roles of various regulatory bodies in ensuring compliance with safety rules.
Airline cabin crews play an important role in the aviation industry so human resources managers must choose them carefully. The course describes airline recruitment and training procedures and takes you through interview formats, aviation abbreviations and airport codes to give you an edge over the competition. We explore the components of an aircraft and the cabin, crew departments, the crew members' duties and the factors that influence the weather while flying. We show you how to conduct an emergency evacuation and use the relevant equipment. We also cover flight-related illnesses and explain how to provide first aid in an emergency.
Finally, the course examines the causes of fatigue in crew members and provides proven approaches to fatigue management designed to mitigate fatigue hazards. This course contains critical information for anyone interested in working as a cabin crew member or flight attendant. This diploma course provides the skills required to work effectively in a fast-paced and dynamic environment of air travel and as you offer passengers high levels of customer service and hospitality. Many people try to break into this exciting career field so sign up for this course to beat the competition and dazzle recruiters with your extra preparation.
Upcoming start dates
Training content
Fundamentals of Aircraft Cabin Crew
Description: In this module you will learn the following; duties and responsibilities of an aircraft cabin crew, the various types of airlines, the roles of regulatory bodies, important things to know about cabin crew life, and the advantages and disadvantages of a cabin crew career.
- Learning Outcomes
- Becoming an Aircraft Cabin Crew Member
- Understanding Different Types of Airlines
- Benefits of Cabin Crew Career
- Lesson Summary
Recruitment and Training Procedures
Description: In this module, you will learn about the recruitment and training process for airlines as well as the cabin crew interview formats. Discover the components of the aircraft and of the cabin as well as the frequently used abbreviations and terminologies used in the airline industry.
- Learning Outcomes
- Recruitment and Interviewing Process
- Training Procedures
- Commercial Aircraft Layout
- Lesson Summary
- Assessment: First Assessment
Duties and Responsibilities of the Cabin Crew
Description: In this topic, you will be introduced to the various departments in the airlines, you will gain knowledge about the 24-hour clock, currencies, and the main weather hazards in aviation. You will also learn the duties of a cabin crew, and how they should deal with passengers. Finally, you will learn about the aircraft galley and emergency evacuation.
- Duties and Responsibilities of the Cabin Crew - Outcomes
- Departments of the Cabin Crew
- Duties of a Cabin Crew
- Aircraft Galley and Evacuation System
- Duties and Responsibilities of the Cabin Crew - Summary
Fatigue and Resource Management
Description: In this module, you will learn how to handle emergencies like a fire outbreak in a plane, and also approaches to manage fatigue in the crew. Discover the acceptable dress code for male and female crew members, learn about crew resource management and factors affecting individual performance.
- Learning Outcomes
- Handling Emergencies
- Fatigue and Resource Management
- Crew Resource Management
- Lesson Summary
- Assessment: Second Assessment
Course assessment
- Assessment: Diploma in Airline Cabin Crew Service - Course Assessment
Certification / Credits
By the end of this course, you will be able to:
- Explain the roles of the cabin crew
- Distinguish between the various types of airlines
- Discuss the roles of regulatory bodies and trade associations in airline operations
- Outline the advantages and disadvantages of a cabin crew career
- Identify frequently used terminologies, acronyms and codes
- Recall the various components of an aircraft and cabin
- Discuss the need to understand the 24-Hour clock and phonetic alphabet
- State the duties of flight attendants before takeoff
- Describe the ailments arising from frequent air travel and their remedies
- State the need for cabin crew members to have excellent personal grooming
- Outline the steps in the cabin crew application and interview process
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Alison is the world’s largest free online empowerment platform for education and skills training, offering thousands of CPD-accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone,...