Course description
This course, CompTIA A+ 1000 - Part 2, will provide you with an understanding of the software you will deal with as a PC Service Specialist. You will learn about troubleshooting procedures and preventive maintenance. You will be able to explain the various preventive maintenance tasks, tools, and common issues. You will also learn about what preventive maintenance does and why it's important.
This course then explains the operating systems you are likely to encounter as a PC Service Specialist. You will learn about the three major operating systems; Windows, Linux, and Mac. This course will cover operating system functions, such as managing hardware, managing resources, managing data, and making user interaction easy through the use of a graphical user interface. You will also learn about the differences between the major operating systems and the applications they can run.
This course then wraps up discussing how to manage files, common executable file extensions, common application file extensions, common compression file extensions, common system file extensions, file attributes, and command prompts. By taking this course you will learn the fundamental security measures to take to keep your systems safe and secure. So why wait? Start learning today.
Upcoming start dates
Training content
Preventive Maintenance
Description: In this module, Preventive Maintenance, students will learn about preventative maintenance. This module will teach students about what preventive maintenance does, how it saves time and money, how it can prevent data loss, and how it improves performance. Students will also learn about preventive tasks such as updating virus and malware detectors, backing up data, defragmenting drives, and more.
- Topic A
- Topic A - Demo 1 - Preventive Maintenance Hardware
- Assessment: Review Quiz
Troubleshooting Procedures
Description: In this module, Troubleshooting Procedures, students will learn about troubleshooting procedures. This module will guide students through the procedures for troubleshooting technical issues, starting with the tools required. Students will learn not only about the hardware tools required for troubleshooting computer hardware, but also the software tools as well, such as boot disks and system rescue.
- Topic A
- Topic A - Demo 1 - Troubleshooting Procedures - Part 1
- Topic A - Demo 2 - Troubleshooting Procedures - Part 2
- Topic A - Demo 3 - Troubleshooting Procedures - Part 3
- Topic A - Demo 4 - Troubleshooting Procedures - Part 4
- Topic A - Demo 5 - Troubleshooting Procedures - Part 5
- Assessment: Review Quiz
Operating Systems
Description: In this module, Operating Systems, students will learn about operating systems. Students will learn about the functions of an operating system, such as managing hardware, resources, data, and making user interaction easy through the use of a graphical user interface (GUI). This module will also cover the big three operating systems: Windows, Linux, and Mac.
- Topic A
- Topic A - Demo 1 - Windows 10
- Topic B
- Topic B - Demo 1 - Control Panel
- Topic C
- Topic C - Demo 1 - Remote Assistance
- Topic D
- Topic D - Demo 1 - Operating Systems Command Prompt
- Topic D - Demo 2 - Operating Systems Administrative Tools
- Topic D - Demo 3 - Operating Systems Migration
- Topic D - Demo 4 - Operating Systems Configurations
- Assessment: Review Quiz
Managing Files
Description: In this module, Managing Files, students will learn about managing files. Students will learn about files and directories, naming conventions, and the File Allocation Table (FAT). This module will also cover common executable file extensions, such as batch files, command files, and power shell scripts as well as what they're used for.
- Topic A
- Topic A - Demo 1 - Managing Files
- Assessment: Review Quiz
Applications Utility, Troubleshooting, and Optimization
Description: In this module, Applications Utility, Troubleshooting, and Optimization, students will learn about applications utility, troubleshooting, and optimization. IT professionals frequently upgrade and remove applications from computers. New installs are frequently acquired through disc or internet download. This module will teach students about the common processes for download and removing software.
- Topic A
- Topic A - Demo 1 - Applications Utility
- Topic A - Demo 2 - Troubleshooting Utility
- Topic A - Demo 3 - Optimization - Part 1
- Topic A - Demo 4 - Optimization - Part 2
- Topic A - Demo 5 - Optimization - Part 3
- Topic A - Demo 6 - Optimization - Part 4
- Topic A - Demo 7 - Optimization - Part 5
- Topic A - Demo 8 - Optimization - Part 6
- Assessment: Review Quiz
Configuring Device Drivers
Description: In this module, Configuring Device Drivers, students will learn about configuring device drivers. Students will learn about configuring device drivers, changing device settings, updating drivers, removing device drivers, plug-and-play devices, and device failure. This module will also discuss what to do in the event of device failure and how to use system restore points.
- Topic A
- Topic A - Demo 1 - Configuring Drivers
- Assessment: Review Quiz
Networking and Wireless Connections
Description: In this module, Networking and Wireless Connections, students will learn about networking and wireless connections. Students will learn about peer-to-peer networks, server networks, the common functionality of server networks, and the three types of network topology: Bus, Star, and Ring networks. This module will also cover networking devices including network interface cards, repeaters, bridges, routers, gateways, hubs, and switches.
- Topic A
- Topic A - Demo 1 - Networking and Wireless Connections - Part 1
- Topic A - Demo 2 - Networking and Wireless Connections - Part 2
- Topic A - Demo 3 - Networking and Wireless Connections - Part 3
- Topic A - Demo 4 - Networking and Wireless Connections - Part 4
- Topic A - Demo 5 - Networking and Wireless Connections - Part 5
- Assessment: Review Quiz
Recovering Systems and Disaster Recovery
Description: In this module, Recovering Systems, and Disaster Recovery, students will learn about recovering systems and disaster recovery. This module will discuss the process for disaster recovery, expecting things to go wrong, and using boot logs to troubleshoot problems. Students will learn the process for booting a system into safe mode, emergency repair, factory repair partitions, startup repair, and system image recovery.
- Topic A
- Topic A - Demo 1 - Recovering Systems - Part 1
- Topic A - Demo 2 - Recovering Systems - Part 2
- Assessment: Review Quiz
Cloud Computing
Description: In this module, Cloud Computing, students will learn about cloud computing. Cloud computing uses a network or internet connection and manipulates, collates, configures, and accesses applications online while providing support infrastructure, applications, and data storage. This module will also discuss the benefits and risks to cloud computing as well as cloud characteristics.
- Topic A
- Topic A - Demo 1 - Cloud Storage - Part 1
- Topic A - Demo 2 - Cloud Storage - Part 2
- Topic A - Demo 3 - Cloud Storage - Part 3
- Assessment: Review Quiz
Security Fundamentals
Description: In this module, Security Fundamentals, students will learn about security fundamentals. This module will cover security fundamentals such as business continuity, disaster recovery planning, application development security, access control, information security governance, risk management, operation security, physical security, and network security.
- Topic A
- Topic A - Demo 1 - Security Fundamentals - Part 1
- Topic A - Demo 2 - Security Fundamentals - Part 2
- Topic A - Demo 3 - Security Fundamentals - Part 3
- Assessment: Review Quiz
Course assessment
- Assessment: CompTIA A+ 1000 - Course Assessment
Certification / Credits
Having completed this course, you will be able to:
- Outline procedures for preventive maintenance
- List and order necessary troubleshooting procedures
- Distinguish between major operating systems
- Select and configure device drivers
- Discuss processes for recovering systems and disaster recovery
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