Course description
This free online course in Communication and Planning forms part of the broader Business Administration field and you will cover some essential communication and planning skills needed to succeed in an organisation within the office administration environment. This communications course kicks off by teaching you the importance of communication and the impact it can have on business. You will learn effective communication skills including non-verbal and verbal communication, phone etiquette, how to field calls in an office as well as how to deal with various kinds of people who might contact your place of work.
Managing time is also very important and this entails diary management and scheduling, among others. This section of the course details how the diary system works, how it can assist you in diary management and how to make appointments. It’s also important to know how to take meeting minutes as a record of the meeting, who attended, what was discussed and decided is critical in business. You will learn these essential skills along with the role of the meeting chairperson and their respective responsibilities. Next up in this communications and planning course concerns business travel. You will learn how to book and organize travel, how to get the necessary information in order to fulfill your travel booking duties and how to do this within a particular budget. Other key themes covered in this free online course are how to prepare for meetings, capturing/reporting key outcomes from meetings as well as the various documentation involved in business administration
Upcoming start dates
Training content
Introduction in Business Administration
Description: This module introduces you to the basic equipment and skills needed to operate successfully in business, especially in a customer-facing environment. These skills will help you see the importance of the right equipment for the right job and the right attitude for working with people. The necessity of correct communication styles is outlined.
- Learning Outcomes
- Role of a Business Administrator
- Communication in Business
- Planning Communication
- Lesson Summary
Key Business Administrative Duties
Description: This module lools at key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be automated by using technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. also covered are also how to organize and arrange a business trip or accommodation.
- Learning Outcomes
- Introduction - What is a Diary System?
- Minute-Taking
- Business Travel or Accommodation
- Planning and Organizing Meetings
- Lesson Summary
Course assessment
- Assessment: Final Assessment
Certification / Credits
By the end of this course, you will be able to:
- Define the role of a business administrator and their duties in any company or organization
- Describe different methods of good communication in a business
- Explain phone etiquette in a professional business environment
- Discuss different methods of effective communication and body language
- Explain what a diary system is and what it is used for
- Discuss how to use a diary system
- Describe the task of taking minutes at meetings
- Discuss how to take minutes and what to do after the meeting
- Explain the purpose of confirming a brief and budget for business travel or accommodation
- Describe the sources of information and facilities available to make business travel or accommodation arrangements
- Explain the arrangements and actions required for planning and organizing meetings
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Alison is the world’s largest free online empowerment platform for education and skills training, offering thousands of CPD-accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone,...