ITIL® 4 Specialist: Plan, Implement and Control - eLearning (Exam Included)

ITIL® 4 Specialist: Plan, Implement and Control - eLearning (Exam Included)

The ITIL 4 Specialist: Plan, Implement, and Control module is part of the ITIL 4 Practice Manager certification track. It enables professionals to demonstrate their understanding and application of the five ITIL Management Practices, helping organizations enhance value at both strategic and operational levels.

Key Features

• Course and material in English
• 120 days access to the eLearning platform. Mobile-optimised

• 3 hours of video contents, divided in bite-sized learning modules
• 21 hours recommended study time
• Interactive and self-paced course
• ITIL 4 glossary included
• Official manual in digital format
• PeopleCert Official Training Material (OTM)
• Official exam voucher included
• Certification of completion included

Objectives

• Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices
• Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
• Incorporate the practices into the organization's value streams
• Comprehend the connections and collaborative potential among these five practices
• Utilize metrics and success factors of the practices to enhance performance
• Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.

Who it is aimed at

The ITIL 4 Specialist: Plan, Implement and Control module is aimed at individuals who are involved in IT Service Management (ITSM) and wish to gain expertise in planning, implementing, and controlling IT services and related activities.

Contents

ITIL 4 Specialist: Plan, Implement and Control training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

• Change Enablement
• Release Management
• Service Configuration Management
• Deployment Management
• IT Asset Management

Prerequisites

In order to access any of the ITIL 4 Plan, Implement and Control modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate.

In order to access the exam, it is mandatory to have attended an accredited training course.

Exam details

• Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
• Closed book
• 60 multiple choice questions
• 1 mark for each correct answer
• Passing score: 39/60 marks - 65%

About ITIL® 4 Practice Courses

The ITIL 4 Practice Manager certification path is designed for hands-on IT professionals seeking to enhance their ability to manage, refine, and improve organizational practices. These certifications emphasize practical application of ITIL principles, helping professionals oversee specific IT processes and drive continuous improvement.

How to Earn the ITIL 4 Practice Manager Certification

To obtain the ITIL 4 Practice Manager title, candidates must complete the ITIL 4 Create, Deliver, and Support certification and meet one of the following requirements:

• Earn five individual practice-based certifications, or
• Complete one of the bundled practice courses: ITIL 4 MSF, ITIL 4 PIC, or ITIL 4 CAI.

ITIL 4 Practice Manager Certifications

• ITIL 4 Specialist: Monitor, Support, and Fulfil (ITIL 4 MSF) – Focuses on ensuring IT services meet business needs through effective monitoring, support, and fulfillment.
• ITIL 4 Specialist: Collaborate, Assure, and Improve (ITIL 4 CAI) – Emphasizes collaboration and service assurance to enhance quality and effectiveness.
• ITIL 4 Specialist: Plan, Implement, and Control (ITIL 4 PIC) – Covers planning, implementation, and control of IT processes to optimize service delivery.

Why Choose ITIL 4 Practice Manager?

• Ideal for Practical IT Roles – Designed for IT professionals seeking to sharpen their expertise in managing IT services.
• Enhance Your Capabilities – Strengthen your ability to oversee processes and drive continuous improvements in IT service management.
• Optimize Business Processes – Gain the skills to streamline and improve IT operations, ensuring greater efficiency and effectiveness.

Licensing and accreditation

ITIL 4 Specialist is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies