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Course description


Difficult Conversations - 1-day On-Site Workshop

This on-site workshop from ACHIEVE has been designed to teach participants the ability to deal with difficult situations that can arise when they need to partake in a difficult conversation, such as sharing bad news, discussing uncomfortable issues or correcting actions. Difficult conversations can take a large toll on the participants and can be one of the most stressful and uncomfortable part of work life, but being able to handle the situation respectfully and professionally can have a massive impact on those involved, and can make dealing with the aftermath much easier. 

This workshop will review the key elements of preparing for, conducting and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional and respectful for all involved.

Who should attend?

This workshop is an introductory-intermediate level training designed for new or emerging leaders.

Training Content

  • Elements of a Difficult Conversation
  • Instigators and Recipients
  • Determining if a Difficult Conversation is Necessary
  • Alternatives to the Difficult Conversation
  • How to Stop Avoiding the Difficult Conversation
  • How to Handle the Difficult Conversation
  • Asking for a Difficult Conversation
  • Preparing for the Difficult Conversation
  • What You Need to Do
  • What You Can Expect
  • Conducting the Difficult Conversation
  • Following Up
  • How to Prevent the Need for a Difficult Conversation


Price: $1,950 USD & CAD + tax . This workshop is offered as an organization-specific onsite course. As such, the price may vary depending on your needs for customization, number of resource manuals required and size of group. Fill out an information request to receive additional pricing information. Start date: Inquire for additional information - Nationwide

About supplier

ACHIEVE Centre for Leadership

ACHIEVE is a leading provider of training and consulting services related to leadership development and workplace performance. The fundamental belief of ACHIEVE is that employees should be able to like where they work. The purpose of the training is to...

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