Course description
Communication – The Crucial Skills
In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace. Participants will hone their verbal communication strategies including speaking and listening skills. They will also learn approaches for utilizing communication technologies such as phone, email, texts, and social media more effectively. This training will give participants tools and strategies to communicate with clarity and purpose while choosing the best medium for the message.
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Upcoming start dates
Who should attend?
Target Audience
This is an introductory level workshop.
Training content
Some of the topics included:
- The Complexity of Communication
- Communication Styles
- The Importance and Role of Body Language
- Skills for Connecting with Others
- Strategies for Speaking Effectively
- Tools for Persuading Others
- Phone Etiquette
- Making Email Work for You and Your Recipients
- Social Media and the Workplace
Course delivery details
Method of Delivery
Presentation, video, demonstration of skills, experiential practice, personal reflection, and small group discussions.
Certification / Credits
Learning Objectives
At the end of this workshop, participants should be able to:
- Identify steps to improve skills to listen, speak, persuade, email, and text
- Describe positive communication with coworkers
- List steps for effective communication
- Identify a plan of meaningful communication in one’s own work environment
Contact this provider
ACHIEVE Centre for Leadership Inc.
ACHIEVE’s mission is to inspire learning and improve lives. We envision a world where everyone likes where they work. A trusted provider of professional development training since 2008, ACHIEVE Centre for Leadership offers quality training and resources on the topics...