Course description
Delivering Seamless Internal Customer Service
Treat and talk with co-workers like they're customers - what a novel concept! Improve communication & collaboration.
The Delivering Seamless Internal Customer Service course is designed to help participants develop the skills and knowledge needed to work effectively and improve internal service conditions. In this course employees will learn the elements that contribute to the success of internal service and the rewards that come along with that. During this course, participants will learn how to:
- Establish a consistent "sense of urgency"
- Identify and remove silos that inhibit communication & collaboration
- Improve communication and coordination internally
- Effectively collaborate internally between departments
- Work well with a variety of people and personalities
- Deliver service that earns positive consumer reviews
- Reduce stress level
- Improve communication and listening techniques
- Reduce conflict
Internal service affects all aspects of an organization. The Delivering Seamless Internal Customer Service course will teach participants how to control stress, work well with others and be service minded - all qualities needed to ensure successful internal customer service.
Upcoming start dates
Who should attend?
This course is suitable for managers, supervisors and employees.
Training content
This course will cover the following topics:
- Treat co-workers like customers - valued and important
- Establish a "consistent urgency" in understanding work priorities
- Improve communication and coordination between departments
- Tear down barriers and silos
- Overcome petty and unproductive personality conflicts between people
- Deliver seamless customer service
- Handle service problems in ways to satisfy customers
- Stay calm when the pressure is on
Costs
Proven Training Solutions can provide a quote for this training for your company, please Request Information to find out more.
Why choose Proven Training Solutions?
30+ Years Experience Delivering Customized On-Site & Virtual Training
National Leader in Sensitivity & Harassment-Prevention Training
Experts in Internal Customer Service
Reviews
Average rating 5
I'm going to improve my service style
We all learned what our service style is - how we "serve" our customers
Contact this provider
Proven Training Solutions - Virtual & On-Site Training
Proven Training Solutions has become a national leader in sensitivity and harassment prevention training. We deliver our training solutions through a customized "live & interactive" virtual webinar or an interactive and customized on-site training presentation. All of our courses are...
I liked that we all left with the same "sense of urgency"