Course description
Critical Service and Sales™ Skills - In-house Training
Best-in-class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an overall company reputation for excellent customer service that strengthens its brand, drives customer loyalty and generates revenue.
Janek Performance Group's Critical Service & Sales™ Skills program is designed to help service, sales and retail staff deliver powerful customer service experiences based on how they can add value to each customer interaction, and identify and fulfill the customer's needs.
This course can be tailored to suit your company's training requirements and can be combined with other award-winning Janek training programs, as well as post-training, skill sustainment support. Contact Janek Performance Group to discuss your sales performance needs.
Upcoming start dates
Who should attend?
This in-house course is designed for all customer service, retail and sales professionals and teams. The content can be tailored and delivered according to company requirements, making it suitable for a range of team structures, markets and industries.
Training content
Content can be fully customized, but will generally cover:
- Successful relationship-building skills and best practices
- Establishing best-in-class customer service skills
- Adding value to customer interactions based on customer needs
- Quick and effective cross-selling
- How to adopt a customer centric approach
Costs
Contact Janek Performance Group to discuss the cost of this in-house training.
Why choose Janek?
97.42% Training Satisfaction
889% Return on Investment
9.74% Performance Improvement
Contact this provider
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