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Handling Difficult Situations
4.8
(13)
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Building Rapport in Customer Service
4.9
(9)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Building Rapport in Sales
4.9
(9)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Beginner level
Confirming/Closing Sales
5.0
(10)
Chart Learning Solutions
Think about the difference between the words, “close” and “confirm.” If you close the sale, the mind thinks something has...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Service Attitude
4.9
(8)
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Qualifying Leads
4.0
(1)
Chart Learning Solutions
Qualifying is the process of determining interest, authority, urgency, budget, and competitive situation. Qualification information is critical to learn early...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Beginner level
Questioning Techniques
5.0
(5)
Chart Learning Solutions
This power is not only true in sales, but also in many other interpersonal interactions such as service transactions, group...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Project Management for Leaders
5.0
(1)
Chart Learning Solutions
The Project Management course provides you with the know-how to schedule and authorize projects, allocating resources and planning cost and...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Follow Through in Sales
5.0
(4)
Chart Learning Solutions
It’s not the “close” or confirmation that terminates your sales action, but follow-through. It not only helps the sale stick,...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Top 10 Course
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Intermediate level
Product Knowledge
4.0
(1)
Chart Learning Solutions
There are two “faces” of developing your professional skills—an external side and an internal side; a customer-facing side and personal-facing...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Contact Management
5.0
(4)
Chart Learning Solutions
If you are like most sales and service providers, you want to bring in referrals and repeat business so that...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Building Referrals
4.0
(1)
Chart Learning Solutions
In sales, a referral is the key to the door of resistance. Referrals are the most powerful strategy for increasing...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Prospecting
5.0
(1)
Chart Learning Solutions
In sales looking for qualified buyers is like panning for gold, looking for “not dirt” and quickly disqualifying non-buyers. As...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Beginner level
Resolving Concerns & Objections
4.7
(3)
Chart Learning Solutions
An objection is an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal....
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
First Impressions in Customer Service
4.5
(2)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Emotional Intelligence for Professionals
5.0
(36)
Chart Learning Solutions
Emotional Intelligence, also known as EQ, helps us to manage our lives and our interactions with others thereby contributing to...
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Professional Course
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6 hours
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Online
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Self-paced Online
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Intermediate level
Lead with Kindness
5.0
(13)
Chart Learning Solutions
Leading with Kindness is all about turning the tables from the misconception that "leading with kindness is weak" to the...
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Professional Course
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3 hours
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Online
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Self-paced Online
Leading with Senses and Skills Suite
5.0
(4)
Chart Learning Solutions
As a leader, it's important to maintain healthy relationships with your coworkers. Learning how to manage those relationships is an...
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Professional Course
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15 hours
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Online
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Self-paced Online
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