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Learn to Lead an Effective Customer Service Team
Lorman Education Services
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
New Federal Rules Target Student Bank Accounts - Top 10 Compliance Issues
Lorman Education Services
Make sure you are up to date and in compliance with the new rules governing student bank accounts. Department of...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Why Customer Service Reps Are Providing Poor Service and How to Stop It
Lorman Education Services
Understand why customer service reps are providing poor service, and learn how to fix it to retain a favorable relationship...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Preparing a Call Report for Lending Schedules
Lorman Education Services
Regulators place significant emphasis on the accuracy of Call Report information. Regulators monitor bank performance using information provided in the...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Ability to Repay and Qualified Mortgage Rules Under the Dodd-Frank Act: What Every Lender Should Know
Lorman Education Services
Learn everything you need to know about qualified mortgage rules under the Dodd-Frank Act and the rules effect on financial...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
CFPB Issues Final HMDA Rule: What this Means for You and Your Bank
Lorman Education Services
Is your institution subject to Regulation C and HMDA and does it understand the new requirements to help ensure compliant...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Understanding and Complying With the CMS Quality Reporting and Incentive Programs
Lorman Education Services
Gain a better understanding of the CMS Quality Reporting Program, Value-Based Purchasing Program, and other Initiative and Incentive Programs. The...
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Professional Course
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1.5 hours
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From 199 USD
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Online
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Self-paced Online
How Many CSRs Do You Really Need? Essentials of Call Center Staffing
Lorman Education Services
Gain an understanding of customer service staffing needs and calculations so your organization can increase service while decreasing cost. Getting...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Smart Lead Generation Tactics for Sales Professionals
Lorman Education Services
Updating your lead generation strategy will help you not only generate more leads, but also connect with buyers in a...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Value Added Tax: What U.S. Businesses Need to Know
Lorman Education Services
Gain a better understanding of VAT and how it impacts you or your client’s organization. Gain a better understanding of...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Essential Online Tools to Become a Tech Savvy Administrative Professional
Lorman Education Services
Begin to leverage technology for everyday tasks to become more organized and more technology-aware. Administrative professionals are required to use...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Pricing and Cost Analysis in Purchasing
Lorman Education Services
Learn different price-setting strategies and review price and cost analysis to ensure you’re creating the most value for your organization....
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Professional Course
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1.5 hours
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From 199 USD
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Online
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Self-paced Online
Understanding the Apportionment Rules for Service-Based Businesses
Lorman Education Services
Gain a clearer understanding to stay abreast on special apportionment issues to prevent potential pitfalls. Apportionment of income for state...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Minnesota Sales and Use Tax
Lorman Education Services
Gain a better understanding of the sales and use tax obligations in Minnesota. Many businesses place so much effort on...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Pennsylvania Sales and Use Tax - Issues and Opportunities for Manufacturers
Lorman Education Services
Gain a better understanding of your manufacturers sales and use tax obligations in Pennsylvania Every manufacturing company needs to understand...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
Government Contract Management Best Practices and Dangers
Lorman Education Services
Avoid common pitfalls experienced by government contractors and subcontractors. The federal government can be a great customer for your company’s...
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Professional Course
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1.5 hours
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From 199 USD
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Online
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Self-paced Online
What All Paralegals Must Know About the Probate Process
Lorman Education Services
Learn the procedures and laws applicable to the probate process to better assist your clients. One of the unfortunate certainties...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Eichleay Damages and Delay Claims
Lorman Education Services
Know how to manage your projects so you can avoid paying delay claims that are not your fault. If you...
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Professional Course
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1.5 hours
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From 219 USD
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Online
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Self-paced Online
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