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Call Center Associate Certified
4.9
(42)
Management and Strategy Institute
Call centers have become integral to the operations of countless companies across various industries. They serve as centralized hubs for...
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Professional Course
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1 year
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From 100 USD
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Online
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Self-paced Online
Quality Service
Project Management Experts, LLC
Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience...
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Professional Course
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6 hours
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From 100 USD
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Online
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Self-paced Online
Customer Service Excellence Suite
4.9
(14)
Chart Learning Solutions
Chart Learning Solutions’ Customer Service Excellence Suite is a collection of their sixteen courses in customer service. Service Cycle-Management courses...
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Professional Course
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80 hours
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Online
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Self-paced Online
A Manager's Guide to Superior Customer Service
Project Management Experts, LLC
This course explores the art and science of developing a superior customer experience. Customers are vital to any organization and...
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Professional Course
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3 hours
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From 79 USD
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Online
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Self-paced Online
Handling Difficult Situations
4.8
(13)
Chart Learning Solutions
When a service problem occurs, it’s also likely to create an upset or irate customer, further compounding an already sticky...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Customer Service Skills - Experience™ Digital Learning
5.0
(2)
ASLAN Training & Development
The Experience (XP for short) digital learning program is designed for customer service reps that influence the customer experience most....
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Professional Course
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2 hours
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From 79 USD
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Online
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Self-paced Online
Service Attitude
4.9
(8)
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Building Rapport in Customer Service
4.9
(9)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
First Impressions in Customer Service
4.5
(2)
Chart Learning Solutions
Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Call Center Supervisor Certified
4.9
(17)
Management and Strategy Institute
The call center supervisory role can be challenging, and not everyone has natural leadership skills in this area. This certification...
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Professional Course
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1 year
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From 200 USD
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Online
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Self-paced Online
Problem Solving in Service
4.3
(3)
Chart Learning Solutions
If you are not part of the solution, you are part of the problem. A problem is any obstacle that...
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Professional Course
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5 hours
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Online
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Self-paced Online
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Intermediate level
Customer Service Management
LCT International
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Professional Course
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5 days
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Multiple (2)
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Self-paced Online, Classroom
Learn to Lead an Effective Customer Service Team
Lorman Education Services
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Salesforce Service Cloud Essentials for Managers (SVC201)
New Horizons Computer Learning Centers
In this course, students will gain experience overseeing the deployment of the Service Cloud to facilitate collaboration among agents and...
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Professional Course
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2 days
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Online
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Self-paced Online
Salesforce Service Cloud Essentials for Agents (SVC101)
New Horizons Computer Learning Centers
In this course, students will gain hands-on experience using Service Cloud to share knowledge with each other and with customers,...
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Professional Course
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2 days
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Online
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Self-paced Online
Customer Service Skills
Master Connection Associates
Individual customer service skill development modules: Understanding Behavioral Styles, Handling Customer Complaints, Delivering a Great Customer Experience, Skills for Success...
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Professional Course
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Online
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Self-paced Online
Customer Service
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
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Professional Course
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1 day
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Online
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Self-paced Online
Customer Service
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
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Professional Course
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1 day
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Online
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Self-paced Online
- = Intermediate level
Displaying 1-20 of 37 results
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