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Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Call Center Associate Certified (Corporate)
Management and Strategy Institute
Call centers have become integral to the operations of countless companies across various industries. They serve as centralized hubs for...
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Corporate / Group Training
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1 year
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United States of America
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On-site
Effective Customer Service Training for Business Success
Infopro Learning
Customer service training programs are tailored to thoroughly train your employees and drive your organization forward by improving customer satisfaction...
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Corporate / Group Training
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Worldwide
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On-site
Commitment to Extraordinary Service
Infopro Learning
The Commitment to Extraordinary Service training program aims to cultivate a customer-centric approach by focusing on the mindset and abilities...
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Corporate / Group Training
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7 hours
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Multiple (2)
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Virtual Classroom, On-site
Critical Service and Sales™ Skills
Janek Performance Group
Best-in-class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an overall company...
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
Delivering World-Class Customer Service
Velocity Knowledge
Providing exceptional customer service is all about understanding why, how, and WIIFM, or “What’s In It for Me?” This course...
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Corporate / Group Training
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United States of America
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On-site
Delivering Seamless Internal Customer Service
Proven Training Solutions
Treat and talk with co-workers like they're customers - what a novel concept! Improve communication & collaboration. The Delivering Seamless...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Webinar, Virtual Classroom
Customer Service: The Basics
GoldSRD
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Handling Difficult & Demanding Customers
Proven Training Solutions
When the difficult or demanding customer is IN CONTROL, we are OUT OF CONTROL. Learn to manage the situation. One...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Webinar, Virtual Classroom
Scrum Product Owner Certification Training - In House
Procept Associates Ltd.
In every scrum project the product owner plays a vital role. First, by ensuring a clear communication of product or...
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Corporate / Group Training
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2 days
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Worldwide
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On-site
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Intermediate level
Handling a Challenging Customer
GoldSRD
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
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Corporate / Group Training
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4 hours
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United States of America
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On-site
ITIL V3 Executive Orientation - In House
Procept Associates Ltd.
This training course is an effective way to introduce an Executive management team to the concepts, relationships and benefits of...
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Corporate / Group Training
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2.5 hours
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From 95 USD
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Worldwide
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On-site
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Beginner level
WOW! Customer Service That Makes Them Smile
Leader Development Institute
Whether you realize it or not, each and every one of us serves customers. Maybe you're on the front line...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Virtual Classroom
ISO 20000 Foundation (Service Management System) - In House
Procept Associates Ltd.
The requirements for the ISO/IEC 20000-1 international standard include the design, transition, delivery and improvement of services that fulfill service...
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Corporate / Group Training
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3 days
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Worldwide
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On-site
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Beginner level
ITIL® 4 Foundation
Velocity Knowledge
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with...
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Corporate / Group Training
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3 days
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Multiple (3)
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Classroom, Virtual Classroom, On-site
Guidelines for Management Consultancy Services Based on ISO 20700
GoldSRD
Being certified against this standard, enables the service providers to reduce risk in Management Consultancy assignments, bring valuable expertise to...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Microsoft Office 365 Administration and Troubleshooting
Velocity Knowledge
This is an intermediate, three-day, instructor led training (ILT) course that targets the needs of information technology (IT) professionals who...
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Corporate / Group Training
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3 days
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Multiple (3)
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Classroom, On-site, Virtual Classroom
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