PODCAST: Personalization and its value in customer experience

In this episode, Tim Butara talks with Josh Forte of Comporium about personalization and the important role it has in the constantly evolving customer experience.

You’ll learn:

  • How personalization is done right
  • The differences between different customer management technologies, such as DMP and CDP
  • How privacy regulations affect personalization
  • How the COVID pandemic has impacted personalization and customer experience

Listen to the episode or read the transcript here

About Josh Forte

Josh Forte is an e-commerce and digital marketing professional and Online Channel Manager at Comporium, a communications and home security company from South Carolina, US. He’s particularly interested in how you can improve customer experience with a personalized touch by being data-driven.

Last updated: 14 Jan 2021

You might also be interested in:

Last updated: 7/17/2020

PODCAST: How to select an e-commerce platform and how to market your store

Sheelagh Caygill talks to Fernado Angulo from SEMRush's and Kevin McCall from Podmotion.co about how to select the right platform for your e-commerce and how to market your store.

Read more
Last updated: 1/22/2021

How to Become a Leader, With Leadership Coach: Ken Jacobs

This episode features leadership consultant Ken Jacobs, with Jacobs Consulting & Executive Coaching, which helps PR and marketing agencies, along with their leaders, achieve and surpass their goals.

Read more
Last updated: 7/20/2021

Podcast: The Dental A Team Podcast with Kiera Dent

In this podcast we offer dental consulting that is custom made for every practice! Forget the cookie cutter consulting, our customized consulting takes you in real-time, with your REAL problems and creates tangible, actionable coaching that gets results.

Read more
Last updated: 9/27/2021

Podcast: Non-Linear Entrepreneur Pushing Through Plateaus & Evolving in Life and Business

In this episode Larry Roberts shares his experience as a non-linear entrepreneur. He is now the Editor in Chief for Podfest which is the largest trade show in the podcasting space. He is also the founder of Podcast Boost!

Read more
Last updated: 12/14/2022

Podcast: 7 Reasons behind Self Sabotage & What to do Instead

In today’s episode, I take a deep dive into self-sabotage, what it is, what to do about it, and how to prevent it. I help you discover: What’s keeping you stuck How to deal with sabotage.

Read more


Diversity, Equity, and Inclusion courses

See the list


Our newsletter
Leave your email and stay updated on professional training