Chris and Rhys, Head of Technology and Services at Hart Square explore some of the critical factors to research when you are selecting a new CRM technology. They discuss how it is not as simple as checking against a list of functionalities and that the culture of organisations plays a significant role.
- Why research is so important when selecting a new CRM technology
- The critical factors to research
- The importance organisational culture when selecting new technology
About Hart Square
Hart Square are a team of independent specialist CRM and technology consultants. Over the past 12 years, we have spent 2,500 days a year helping non-profit organisations maximise the opportunities of the digital age, to the benefit of their supporters, beneficiaries, members, and donors. Our team are passionate about working with our clients to enable technology to deliver tangible business benefits, navigate through the technology minefield to find the right systems and deliver positive change across the organisation.