Guest contribution by William C. Miller, Co-founder- Values Centered Innovation Inc.
Unlocking the Innovative Potential in Everyone
Recently, I read a story about a National Hockey League game between Toronto, the home team, and Carolina, the visiting team. Incredibly, both of the Carolina team’s goalies had to leave the game due to injuries and, there were no other goalies on their roster. What to do in this situation? The league has a solution: there's an “emergency backup goaltender” (EBG) who is not a member of any NHL team but who can step in for either team if necessary.
In this game, the designated EBG was 42-year-old Dave Ayers. He normally had the job of resurfacing the ice for the hockey rink along with other arena maintenance duties. Dave used to play hockey at a lower level before a medical condition ended his professional career. But he loved the game and was a regular practice goaltender for Toronto’s minor league team.
Relax and Have Fun
As the emergency backup goalie, Dave took to the ice as goalie for the Carolina team. Can you imagine how he felt? How would you feel? The first thing that comes to my mind is feeling anxious and fearful. He certainly wanted to do well for his adopted team, and not look foolish in front of all the Toronto fans in the arena-- and certainly not in front of the players. For good measure, he knew this was likely his first-and-only chance to play with the pros in a “real NHL game.” Was he really ready?
Quickly, the Toronto team scored 2 goals. Gulp. His worst fears of failing were coming to pass.
But one of his new Carolina teammates was empathetic with the situation Dave found himself in – the chance of a lifetime to fulfill a dream of playing in the NHL. He skated over and said, “Just have fun. We don't care if you let 10 goals in." Dave later commented, "That's what settled me down, and it was great." Over the rest of the game, he stopped 8 shots from the home team, and the Carolina team won 6-3.
Then... relaxed, growing confidence.
This was what Dave went through in his brief time in the spotlight. His teammates mobbed him after he made a save at the final buzzer. And he received a roaring celebration, and hugs of appreciation when he entered the team locker room after the game.
So… What’s the lesson here for bringing out the innovative best in yourself and every other person on a team where you work?
Innovation is a Team Sport
It starts by acknowledging that 99% of the time, innovation is a team sport. Creativity is often viewed as a solo sport: an individual comes up with an ingenious, original idea, something akin to a tennis player performing on his or her own. But innovation is virtually always a team sport: multiple people using their unique talents to collaboratively achieve a purpose or goal, like in hockey, basketball, or soccer.
Work teams are always challenged to do something new, better, or different, to achieve a positive outcome. In other words, challenged to be innovative. And they know that the bigger the challenge, the bigger the risk of failure.
Fear, anxiety, and skepticism arise, asking “What if we fail?” The answers are quick to surface in the mind and emotions… Personal embarrassment. Putting the brakes on a career path. Causing a poor reputation for leaders and peers. Letting others down, like customers or other stakeholders. Spoiling the chance for others to get opportunities to try something new.
Driving Out Fear: Psychological Safety
Left unchecked, such fear-based thoughts and emotions lead to underperformance... like Dave allowing those first 2 goals. The power of fear to limit performance is so strong that when W. Edwards Deming was once asked, “Which of your 14 points for Total Quality Management is most important?” he pointed to #8 on his list: “drive out fear from the workplace.”
Deming's point was underscored in late 2015 when Google published its research on what best characterized their most effective, innovative teams. Four factors constituted 50% of a team’s effectiveness:
- Impact of work: We fundamentally believe that the work we’re doing matters
- Meaning of work: We are working on something that is personally important for each of us
- Structure & clarity: The goals, roles, and execution plans on our team are clear
- Dependability: We can count on each other to do high-quality work on time
The other 50% was based on the single-most potent factor:
- Psychological safety: We take risks on this team without feeling insecure or embarrassed
In my experience, psychological safety and well-being are natural by-products of sincere caring and authenticity, and the resulting trust people have in one another.
Dave’s teammate who said, “Just have fun - we don’t care if you let 10 goals in” created that psychological safety for Dave. He relaxed, got focused, and performed at his best. It turned an extraordinary opportunity into an extraordinary experience with extraordinary performance.
The Underlying Science of Fear and Performance
This may sound like good “pop” psychology, but there’s a deeper layer to an understanding of this phenomenon. Since 1991, the HeartMath® Institute has pioneered neuro-science research on the relationship between the brain and heart, as a discipline they call neuro-cardiology. Their scientific advisory board is composed of internationally recognized leaders in disciplines such as physics, biophysics, education, mathematics, engineering, cardiology, biofeedback, and psychology.
There are 3 components of their research that are most relevant to this notion of psychological safety:
- There is a significant link between the emotional state of a person and their “heart rate variability” (HRV)
- The heart itself is an intelligent system with its own set of neuron activity, such that the heart sends more information to the brain than vice versa
- The heart is approximately 60 times stronger electrically than the brain and has a magnetic field up to 5,000 times stronger than the brain’s
Heart Rate Variability (HRV) Impacts Performance
Heart rate variability is key. When we are in emotional states like frustration, anxiety, worry, irritation, or despair, the pattern of our heartbeats is quite irregular – it’s “incoherent.” But when we have emotions such as appreciation, love, care, peacefulness, etc., our HRV is regular and “coherent.”
These HRV patterns impact the brain through neural information exchange and through the relative strength of the heart and brain's electrical and magnetic fields. In essence, the heart “entrains” the brain.
When the HRV is incoherent, brain performance is impaired. (This is why we experience “I just can’t think” when we’re under stress!) When the HRV is coherent, our brain performance becomes optimal.
In sum, positive emotions and attitudes such as caring and trust produce a coherent pattern of Heart Rate Variability and thereby open up optimal team performance. Fear and other emotional states that produce incoherent HRV impair team performance. Thus, psychological safety earns its 50% place in the factors for most effective teams.
Risk. Fear. Confidence. When Dave could say that his teammate’s words “settled him down,” we can see that his HRV “settled down” and his brain performance “settled down” with it. Heart-brain coherence reigned supreme.
Is your team's innovation being stymied by fear?
VCI can help your team strengthen its collaboration and confidence!
About the Authors
Debra Miller and William Miller have dedicated their careers to enabling “conscious innovation”. Debra draws from her experience as an IT executive and business coach, while William completed his tenure as Head of Innovation Management at the Stanford Research Institute. Together, they balance inner transformation with mastering new competencies for bringing out the innovative best with “every person, every job, every day.”