Course description
This 8-week course covers Salesforce organization setup, user management, security and access, standard and custom objects, Sales Cloud, Service Cloud, activity and event management, data management, analytics, reports and dashboards, workflow and process automation, desktop and mobile administration, and AppExchange.
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Upcoming start dates
Who should attend?
- There are no prerequisites for this course or the Saleforce Administrator exam
- Knowledge of data modeling and relational database concepts, such as table, columns/fields, records, and relationships, is highly recommended.
- Basic understandiing of IP addresses and networking concepts, information security principles, and business administration is advised.
Certification / Credits
Upon completion you will be ready to pass the Salesforce Administrator Certification exam knowing these features in Salesforce.com:
- Activity management and collaboration
- Data management
- Analytics, reports, and dashboards
- Workflow/Process automation
- Desktop and mobile administration
- AppExchange
- Validation rules
- Data loader
Learning Objectives
This course prepares you for the Salesforce Administrator Certification exam. Students learn about the foundation of Salesforce and the key features and functionality of the platform through a guided, instructor-led approach.
Why choose Ball State Lifetime Learning?
Non-credit courses taught by faculty and industry experts in flexible formats
Alternative options to pay for courses including WIOA and GI Bill funding
Online career training programs under 3 months to get you career-ready
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Lifetime Learning by Ball State University
Lifetime Learning offers innovative micro-credentials for learners in all stages of life, providing seamless opportunities to enhance a personal or professional brand and learn for the life you want to live. Lifetime Learning serves adults, college students, and businesses with...